1) Do you ship internationally?›
Yes! We offer worldwide shipping and proudly serve customers across the USA, Europe, and many other countries with secure and insured delivery.
2) Which courier do you use for international deliveries?›
All international orders are shipped via UPS. After dispatch, you will receive a UPS tracking number to monitor your delivery in real time.
3) How long does shipping take to the USA and Europe?›
- USA: 7–9 business days
- Europe: 4–5 business days
Delivery times may vary due to customs procedures and local delivery operations.
4) How much is the international shipping cost?›
Shipping fees depend on your destination country and the package weight. The exact cost is calculated and displayed at checkout before payment.
5) Will I receive a tracking number after my order is shipped?›
Absolutely. As soon as your package is dispatched, we email your UPS tracking number so you can follow every step of your shipment.
6) Are there any customs duties or import taxes?›
Depending on your country’s import laws, customs duties or taxes may apply. These fees are the buyer’s responsibility and are not included in product or shipping prices.
7) Are your products made of real gold?›
Yes — 100%. All our jewelry is crafted from certified 14K or 22K solid gold; we never use gold plating or gold filling.
8) Do you provide certificates or authenticity documents?›
Yes. Every item comes with an official authenticity certificate issued by Altınköşe Jewelry, confirming gold purity and craftsmanship.
9) Is the packaging suitable for gifting?›
Definitely! Each order is delivered in our signature Altınköşe gift box, carefully designed for elegance — perfect for gifting.
10) Is my payment information secure?›
Yes. All payments are processed through secure, encrypted systems. We never store your credit card details.
11) Can I return or exchange an item from abroad?›
Yes, under certain conditions. Please contact us within 14 days of delivery for return or exchange instructions.
12) What should I do if my package is delayed or lost?›
Contact us right away. All shipments are insured via UPS, and our team will assist you directly to resolve any delay or issue.
13) Where is Altınköşe Jewelry located?›
We are based in Samsun, Turkey. Every piece is designed and handcrafted in our own workshop by skilled artisans.
14) How can I contact you for support?›